Refund Policy

Refund Policy

At Nexa.living, customer satisfaction is important to us. However, due to the nature of our products, we operate a no-refund policy unless the item is damaged or defective upon arrival.

• Customers have 14 days from the date of delivery to notify us at help@nexa.living if their item is faulty or damaged.

• To process a replacement or refund, customers must provide clear photos of the damage and their order number.

• Items that are not damaged, defective, or incorrect are not eligible for return or refund.

If you believe your product arrived damaged, please contact us immediately at help@nexa.living.